Customers may return any items in a purchase within 60 days of receipt of items. The items must be in “like-new” and resalable condition without pencil/pen marks or physical damage. Items meeting this criterion will be eligible for refund or exchange minus shipping costs. To initiate a return, the customer must call customer service to receive a Return Item Authorization number. Once Essentials in Writing has received the item(s), the customer can expect a refund or exchange within two weeks. If you are not satisfied with how our product is working with your student within 60 days, call us at 417-256-4191 to learn more about our 100% satisfaction guarantee. PLEASE NOTE: Scoring services and online courses are not eligible for a refund. See Cancellation Policy for online courses.